Your Holiday Contract
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party, the terms of these booking conditions. A contract will exist as soon as the booking is confirmed. The contract will be filed by Travel Bureau (Windgrove Ltd) and will be concluded in English. Confirmation is given in the form of an ATOL receipt for flight inclusive bookings. This contract is made on the terms of these booking conditions which are governed by English law, and the jurisdiction of the English Courts. Please note that suppliers and principals may also apply terms and conditions at the time of booking which are not stated here, please check these terms and conditions at the time of booking.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from Travel Bureau (ATOL 5322), you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those
Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
All final balances must be paid 12 weeks before departure. If the balance is not paid we reserve the right to cancel your reservation.
Credit Card Charges
We do not make any charges for payments by debit or credit cards.
It is a booking condition of all tour operators and suppliers that you have adequate travel insurance. In the case that you decline insurance, you may be asked to sign an indemnity form or provide details and evidence of alternative cover.
Any data collected from clients by e-mail or other means will be used in a fair way and only for the purposes of making any bookings requested. As agents, we are required to pass information on to tour operators, airlines and other principals so that travel arrangements can be made. Any sensitive information provided to us (eg. special dietary requirements, disability information) needs to be passed on to principals in order to facilitate bookings. These principals may then pass the information on to ground handling agents at airports, airlines, hoteliers etc. For bookings to destinations outside the European Union (EU) information will have to be transferred to non-EU countries who may have lower standards of data protection law than the UK. However, Travel Bureau is not aware that this has ever caused a problem.
Any personal information we may hold about you can be provided to you upon request. Your personal details will not be passed to any third parties except as necessary to process your booking or enquiry.
Passports, Visas and Health Certificates
Passengers must be in possession of a valid passport, necessary visa/s and health certificates in case of passengers being refused entry by any immigration or other authority – should passengers require repatriation all costs are to be borne by the passenger.
Foreign & Commonwealth Travel Advice
As a member of ABTA we receive regular updates from the Foreign & Commonwealth Office on travel related issues ranging from destination travel advice, passport and visa information and health, safety and security recommendations, which we are committed to sharing with our customers before,during and after their trip. For the latest travel advice from the Foreign & Commonwealth Office click here or speak to one of our personal travel experts for specific details.